Frequently Asked Questions
How Do I Place My Order?
- After adding the products you like to your cart, you can access your cart by selecting "Go to Cart" from the "My Cart" area located in the upper right corner of the screen.
- If you want to make changes to the products in your cart, you can use the "Remove from Cart" (Trash can icon) button and then add new products.
- You can change the quantity of products you have added to your cart using the "+" and "-" buttons next to the respective product. When you make changes, you will see that the amount to be paid changes.
- By clicking the "Go to Payment Step" button, you can proceed to the screen where you can enter your contact and shipping information.
- Then select your payment method, click the "Complete Order" button and follow the relevant steps.
What size would fit me?
You can determine your size from the "How to Measure Your Size?" and "Size Chart" sections, located at the bottom of the product page or at the bottom of the website.
Can I make changes to my order before I complete it?
Your order information will be displayed before you complete your order. If you wish to make any changes to your order, such as changes to items in your cart, shipping information, billing information, or payment method, you can do so before making a payment. If you are a registered member, your information will be automatically retrieved. You can eliminate the possibility of making mistakes by selecting the relevant fields.
How can I contact you if I have problems with my order?
You can contact us by emailing info@phageofficial.com or by filling out the form in the contact section.
Can I shop without being a member?
Yes, you can, but it is to your advantage to become a member to stay informed about innovations, benefit from special discounts, and easily complete payment steps.
I forgot my password, what should I do?
You can follow the steps by clicking the "Forgot Password" button after clicking the "Account" icon in the upper right corner of the screen.
Is my payment secure?
Information about the credit card used for payment is encrypted using 128 Bit SSL and automatically sent to the bank where payment transactions are made, and authorization is obtained. During this process, information is only sent to the bank and is not kept by PHAGE. Information collected during membership registration and shopping is stored in accordance with the membership agreement and is not shared without your permission.
How can I close my account?
To delete your account, please contact us at info@phageofficial.com. It is important that you contact us from the email address you used to open your account.