Returns & Exchanges

At PHAGE, your satisfaction matters to us. If your order isn't what you expected, you can request a return or exchange by completing the form below.

How It Works

1. Submit your request using the form on this page within 14 days of delivery.
2. Wait for approval — our team will review your request and respond within 2–3 business days by email.
3. Ship the item back following the return instructions we share with you in our approval email.
4. Receive your refund or exchange once we have inspected the returned item.

Eligibility

Items must be unworn, unwashed, in their original packaging with all tags attached, and requested within 14 days of delivery. For full eligibility conditions, please refer to our Return & Cancellation Policy.

Non-Returnable Items

Please note that the following items cannot be returned:

• Swimwear bottoms and intimate wear
• Custom-made, personalized, or made-to-order pieces (including Haute Couture)

The complete list of non-returnable items is detailed in our Return & Cancellation Policy.

Shipping Costs

Once your return request is approved, PHAGE will cover the return shipping cost on your behalf. You will find all shipping details in the approval email sent by our team.

Refund Timing

Once your return is received and approved, refunds are typically processed to your original payment method within approximately 10 business days, and no later than 14 business days. The exact time it takes to appear in your account may vary depending on your bank's or card provider's inter-bank procedures.

Need Help?

If you have any questions before submitting your request, please contact us at phage@phageparis.com

For full terms and conditions, please refer to our Return & Cancellation Policy.